As businesses become increasingly dependent on technology, your IT organization’s ability to deliver high levels of service and support can directly Impact business performance. As an Information Technology professional, you are constantly being challenged to:
-Improve service levels, quickly and efficiently resolve problems -Control rising support and help desk costs -Streamline help desk processes
Takveen's web based eHelpDesk will help you meet these business challenges. We provide a centralized, technical support Knowledge Base that helps your internal IT help desk analysts solve software problems and deliver quick, consistent high-quality support.
Implementing an integrated and comprehensive technical support knowledge base allows your support staff to focus on core business responsibilities instead of spending valuable time authoring content and responding to redundant questions. The results include reduced support costs, greatly improved end user satisfaction and proficiency, increased contributions to your bottom line and a rapid, measurable return on your investment.